At NoDirectLight.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy.

Eligibility for Refunds: Refund requests must be made within 3 months (90 days) of the purchase date. To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging. Proof of purchase is required for all refund requests.

Non-Refundable Items: Gift cards Clearance items Products purchased through third-party vendors How to Request a Refund: Contact our customer service team at info@nodirectlight.com or call 647-806-1474 with your order number and reason for the refund. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

Ship the item back to us following the provided instructions. Processing Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Exchanges: If you wish to exchange an item, please follow the same steps as for a refund request. Exchanges are subject to product availability. Contact Us: If you have any questions about our refund policy, please contact us at info@nodirectlight.com or call 647-806-1474. Thank you for shopping with NoDirectLight.com!